Previously, I have not incorporated ‘call fees’ into my appointments, however, in order to continue to benefit patients in the comfort of their home, I must adjust my fee structure to better represent these services.
What is a Farm Call or House Call Fee? Why is this fee important?
It is the fee established that allows for the convenience of your pet being treated in a familiar environment by covering the time for a professional to drive to your home or farm, and the wear and tear on the vehicle. By traveling to your home or farm, it significantly reduces the stress on the animal, as they do not need to be transported, and they remain in a stress-free environment. With the services I provide, it is best that the patient be as stress-free, calm, and relaxed as possible to receive the best outcome available!
What are the call fees?
I tried to make them as fair as possible, and when I did just equine work these are similar to those, but better structured. Mileage is based on the distance from Cottage Grove, MN to your home:
20 miles or less – $25
21 miles to 45 miles – $35
Over 45 miles will be discussed when appointment is made
More information on general prices can be found here: Pricing.
Ok, we have to pay call fees. How can they be discounted?
Call fees can be discounted on group calls. What this includes is when I travel to a barn, and there are multiple horses. The fee will be evenly divided between owners. Another option is when I meet multiple owners at one location for multiple appointments. If it’s a whole day thing, for example an agility trial, then there is no fee. If it is just 1-2 different appointments, which is really no different than driving to your home but for some reason we chose a neutral location, then the fee will be divided evenly. There is no option to come to my home to save on a call fee. The fee will not be divided if at any point I get into my vehicle and drive across the street to your neighbors (mostly a horse question).
Another option for call fee reduction is referring clients. A call fee will be waived up to 6 times in a 12 month period for referrals. By referral, this is a new client who successfully schedules and completes an initial consult with JRIVS. This new client will have to list you as a referral.
The final way to receive a call fee reduction is to write a positive 5-star review on Google and/or Facebook. This can only be redeemed once, as it would be odd for one person to write multiple reviews on one business, regardless of what platform the review is received on. For example, you cannot write a review on Facebook, and 6 months later a different one on Google.
Well, if this is so important, why wasn’t it instituted earlier on?
I was a new business, trying to test the waters with services and fees. I was new to being completely self-employed. I didn’t know what to expect, financially speaking, when it came to my time or the actual wear and tear on my vehicles. I thought it’d all work itself out. Unfortunately, this has not been the case, and I have realized that I am not adequately being reimbursed for these expenses and time. I have also tried to do the best research possible with similar services offered in the region, and I find I am in fact charging lower than those of similar or less skill level, and on top of that, they charge call fees. Therefore, to be fair to the market, I need to charge call fees.
I hope this clears up any questions or concerns, but if it has left you with more questions and concerns, please email me privately at firstname.lastname@example.org to discuss these changes!